HEDSTROM Europa 2 x Swings and Wavy Slide Set Junior Multiplay Ages 3-10yrs

Key features:

• SWING INTO ACTION: Come out to play on Hedstrom Europa Multi-play! Featuring two swings, glider and wavy slide.            
• ROBUST STRUCTURE: A durable steel frame with powder coating for UV protection ensures excellent stability and safety. Integrated steel supports under the chute provide additional strength. Built dimensions H180 x W367 x L195cm
• CHILD DEVELOPMENT: helps to develop key strength and coordination for growing children as they build their confidence   
• COMFORT AND PROTECTION: For maximum support and security, the wavy slide features high handrails, wide stabiliser bar and water porous treads for extra grip. Chunky blow-moulded seats, heard-wearing footrests and soft touch ropes provide durability and additional comfort. 
• SAFETY FIRST: EN71 tested. CE UKCA compliant. Maximum user weight 45kg per child. Suitable age 3-10 years. For safety, Europa must be secured into the ground using the ground anchors that are provided - we also strongly recommend securing via concreting.  

Nothing beats the great outdoors so get kids off the sofa and into the garden for active play with the Hedstrom 'Europa' multi-play containing a slide, double swings and glider! The double swings each feature a blow-moulded seat for comfort as well as heavy duty, soft touch ropes. The glider also has blow-moulded seats and foot-rests for extra stability and boasts a fast but smooth glide.  The wavy slide measures 5.7ft in length and is again blow-moulded with steel support underneath for a strong and stable construction and smooth slide action.  The high hand rails, broad stabiliser bars and grip tread to the top of the slide offer extra stability for getting seated.

The main frame is constructed from heavy duty powder coated steel for stability and durability and the entire set features UV resistance for longevity.  With 3 activities on offer, Europa is perfect for entertaining up to 5 children at a time - ideal for school holidays, weekends or summer evenings! For safety, the Europa multi-play must be secured into the ground using the ground anchors that are provided - we also strongly recommend securing via concreting.                                                                                                                                            

Postcode restrictions: Please note the following postcodes our couriers may struggle to deliver to and are currently blocked at checkout. Please contact our customer service team to discuss whether we have some alternative delivery options with additional costs that may allow us to delivery to your postcode.

BT / GY / JE / HS / IM / ZE / HS / KA27-29 / PA20 / PA28 PA41-80 / KW15-17 / PH42-44 / KA27-29 /PO30-41

Jack Stonehouse is pleased to deliver to UK Mainland customers as well as offer standard and express delivery options (UK Mainland only, orders placed on a working day). For detailed delivery info on a specific product, please feel free to talk with our dedicated customer service team.

Please note that orders for express delivery must be placed before midday on a working day for same-day dispatch. Any orders placed after the midday cut-off, on a bank holiday or a weekend will be dispatched on the next available working day. 

Free Delivery Over £75*

Please note that on our heavier items such as selected Garden furniture, Manhattan Gazebos, and Electric/Manual Awnings we are unable to offer Free delivery.

Expected Standard Delivery Times

UK Mainland: 2-5 working days   

Expected Express Delivery Times

UK Mainland: 1-2 working days (order before midday for same day dispatch) 

*Excludes weekends and bank holidays

Two Man Delivery 

Pro Rider Riser Recliners: 48 hour delivery (UK Mainland)

Delivery Cost’s Table

Zone 1 Postcodes:

CA1-6,CA10-11,CB,CF,CH,CM,CO,CR,CT,CV,CW,DA,DE,DH,DL,DN,DT,DY,E,EC,EN,EX,

FY,GL,GU,HA,HD,HG,HP,HR,HU,HX,IG,IP,KT,L,LA,LD,LE,LL,LL35-36,LN,LS,LU,M,ME,

MK,N,NE,NG,NN,NP,NR,NW,OL,OX,PE, PL,PO1-24,PR,RG,RH,RM,S,SA,SA19-48,

SA61-63,SA64-65,SA66-73,SE,SG,SK,SL,SM,SN,SO,SP,SR,SS,ST,SW,SY1-16,

SY17-20,SY21-22,SY23,SY24,SY25,TA,TF,TN,TQ,TR1-20,TR26-27,TS,TW,UB,W,WA,WC,WD,WF,WN,WR,WS,WV,YO

Zone 2 Postcodes:

DG1-3,DG4-16,EH,G1 – 83,KA1-26,KA29-30,ML,TD

Zone 3 Postcodes:

FK1-17,KY,PA1-19

Couriers

The delivery company used varies according to the size/weight of your item(s).

We currently deliver using the following couriers: Royal Mail, Hermes, Yodel, XDP, and DPD.

Delays

Whilst we work as hard as possible to deliver your order within the provided timeframes, sometimes delays are unavoidable as a result of conditions outside of our control or during peak periods.

Tracking Your Order

For specific delivery details on a particular product or for tracking info on your order, please get in touch with our friendly customer service department who will be happy to assist further.

Texting Number

Please note we now require you to provide us with a mobile number in the 'Texting Number' box at checkout as our couriers will contact you through text messages to inform you about your delivery. Please do not input a landline number.

Checking Your Order

At point of delivery, we kindly request that you please check your order for any signs of damage - even if you do not intend to use your item immediately - at which time you can sign for as damaged with the courier or reject the delivery. Please report any damages to our customer service team.

Any claims for damages or discrepancies much be submitted within 3 days of receipt of your goods.

Redelivery / Missed delivery? 

We kindly ask that at checkout you provide all of the correct and completed delivery details. All of our Riser Recliners are delivered via our special two-man delivery service. When your item is out for delivery you will receive a text notification from the two-man delivery service. Please note it is important to ensure yourself or a family member is in to accept this delivery. Should our two-man service fail to deliver and then require a redelivery, could incur in additional delivery charges. 

Drop shipping 

All Greenhurst products will be drop shipped directly from our supplier. This delivery is expected to take between 2 - 3 working days. If you have any queries on drop shipping please contact our customer service team. 

RETURNS INFORMATION

Please note if you would like to return an unwanted item you will have to pay the £15 returns fee. if an unwanted item is not returned to us in its original packaging and condition, we reserve the right to withhold part or all of a refund.

Please also note that should you wish to return your aircon unit that it needs to be repackaged back in it's original packaging and due to the item being a hazardous good will occur a carriage fee of £30. 

When to return?

Changed your mind about your order? Not a problem – simply let us know within 30 days of receipt of your goods that you wish to return your unwanted goods. You then have a further 30 days to return the item(s) to us. Information regarding the return of damaged goods can be found at the bottom of this returns policy. Please be aware that we will need to inspect and approve a return before issuing any refunds.

How to return?

We kindly request that you put your returns request in writing to us and state whether you would like a refund, exchange, or replacement. If you have purchased your item via our website, please inform us of your request via email at sales@jackstonehouse.com. If you have purchased your item via a third party sales channel such as eBay or Amazon, please inform us of your request via the respective third party chat/email.

Please note that you are liable for any transportation costs incurred to return your item(s).

Please be aware that any unwanted goods should be returned to us unused, in their original packaging, and in the condition in which you received them. Please check that all instructions and fixings for your item are included with your return.

If your order comes in multiple boxes, please ensure that all parts are returned to us in their original packing and in their original received condition.

Please ensure that you also request proof of postage from your chosen courier and notify us of your return tracking information at sales@jackstonehouse.com.

If you have any questions about returning goods, please don’t hesitate to get in touch with our friendly customer service team.

REFUNDS INFORMATION

Getting a refund

The team processes the refund to your original method of payment within 3-5 working days of confirming that we have received your item(s). The return of the funds into your account is then dependent on the end processor, e.g., your bank, PayPal, Amazon Pay, etc.

For items that are returned to us as unwanted, we will refund the original paid price of the item itself only - the delivery charge is not included in your refund.

If you have requested a replacement or exchange of your goods, this will be sent out once we have received and approved your return.

We reserve the right to withhold part or all of a refund should any unwanted goods not be returned to us in their original condition. A re-stocking fee may also apply.

If you would like an update on the status of your refund, exchange or replacement please contact our team.

Returning faulty products?

All items should be checked upon delivery, even if you are not planning on using your item straight away. Although we strive to ensure that all of our products are carefully packaged and delivered to our customers, unfortunately there may be rare occasions when an item arrives faulty or damaged.

In the event of receiving a faulty item, we please ask that you either:

Reject the item upon delivery

OR

Sign for the item as damaged and then forward on details of the issue plus any supporting images within 3 working days to sales@jackstonehouse.com

Please be aware that we cannot accept damaged claims after 3 working days of receipt of the order.

Any replacements for items that have been agreed upon by our team as faulty/damaged will be sent to you free of postage charges.

CONTACT INFORMATION

Contact telephone: 01604 537900

Contact email: sales@jackstonehouse.com

We are open:

Monday - Thursday 9.30am till 4pm

Friday - 9:30am till 1:30pm

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