Drop Off Returns

Do we offer return drop offs? Yes! If you are unhappy with an item and would like to return it, you are able to now drop off your item at our Electric Life showroom. Simply let us know within 30 days of receipt of your goods that you wish to return your unwanted goods. You then have a further 30 days to return the item(s) to us. We kindly request that you put your returns request in writing to us and state whether you would like a refund, exchange, or replacement.

We reserve the right to withhold part or all of a refund should any unwanted goods not be returned to us in their original condition. A re-stocking fee may also apply. If your order comes in multiple boxes, please ensure that all parts are returned to us in their original packing and in their original received condition.

Please note that our drop off times are only available Monday to Friday 9am till 4pm.

How to return?

1. If you are returning your item directly to ourselves, please contact our customer service team via telephone or email to inform ourselves the reason of your return and the day and time you are expecting to return your unwanted goods.

2. Once you have suitably repackaged your unwanted item, please visit our showroom. Upon arrival inform the colleague that this is a return and show them your order number and email confirmation.

3. Our customer service team will then be made aware that we have received your return, and your refund will be processed. Please note refunds may take up to 7 working days.

If you are returning an item back to ourselves for any reason whether it is unwanted or faulty, please follow the image examples of what returns we do accept and do not accept. Please note if you return an item that looks like the unaccepted returns you could be liable to receiving a partial refund.