Click & Collect
Our Click & Collect service is now available and collecting your order has never been so easy! The quickest way to shop is with our Click & Collect service which could have your order ready as early as same day*! Say goodbye to pricey delivery costs and pick up those essential products when you’re in a hurry with our Jack Stonehouse Click & Collect service…
Why choose to Click & Collect?
- Get your items quicker – With click and collect you don’t need to wait 2 to 4 days for your delivery, you can get you items as soon as same day if you order before 12pm!
- Avoid missed deliveries – Say goodbye to missing deliveries and having to reschedule, click and collect gives you the flexibility to pick up your items when it suits you.
- Lower costs – Save the pennies and skip out on those pricey delivery costs by checking out with click and collect for free.
- In a hurry? – In need of a last minute item in time for the weekend or quick décor touch up before your guests arrive? No need for rushing around the shops to find that certain item or waiting on long delivery timeframes, click and collect gives you what you need at a quicker and stress free convenience.
How does Jack Stonehouse Click & Collect Work?
- Shop your favorites from our huge range of homeware, garden ware, and leisure products.
- When finished, simply call our customer service team on 01604 537900 who will help you place your click and collect order over the phone. If you have placed your order before 12pm you can collect that order same day from 3pm onwards. If you have placed your order after 12pm please be aware your order will not be ready until 9am the following day. Please note you can only collect orders Monday – Friday.
- When suitable for yourself drive down to our Electric Life store and present your order number and email confirmation to one of our colleagues, who will then provide you with your items.
Click & Collect FAQs
Where do I collect my order?
Our click and collection point is located within our partner Electric Life store. As you enter the Electric Life store please visit the desk where one of our team will be on hand to help with your order.
The location of the store is:
Electric Life, 35 Tameside Drive, Castle Bromwich, Birmingham, B35 7AG
Having trouble finding us? Use 'what3words' to find us: https://what3words.com/events.coffee.sorry
When can I collect my order?
Please note collections are only available Monday to Friday within our showrooms working hours. We do not operate collections on weekends or bank holidays. Once you have placed your click and collect order you will have 14 days to collect (unless otherwise agreed).
If you have placed your order before 12pm your order will be available to collect on the same day after 3pm (Monday to Friday).
However, if you have placed your order after 12pm your order will be available to collect from 9am the following day (Monday to Friday).
How do I collect my click & collect order at the store?
When you arrive at our Electric Life store one of our colleagues will greet you; check your order confirmation email and will ask you a few security questions. Once completed the colleague will pick your item and will offer to help load your order into your car, if not necessary the colleague will hand over your order for you to take away.
Where can I park?
We have our own free car park that is securely gated and located in front of our Electric Life store, that makes loading your order effortless.
How do I place a Click & Collect order?
Simply shop online and when you are ready give our customer service team a call on 01604 537900, who will then place your order over the phone.
What are your opening times?
You are able to collect your order Monday to Friday 9am till 5:30pm. Please note that if you want to collect same day you must order before 12pm.
What will happen if I don’t collect my order?
You will have 14 days to collect your order. If you’re unable to pick up your order, we will cancel your order; return the items to our warehouse and will fully refund your payment.
How do I cancel my click & collect order?
To cancel your click and collect order please contact our customer service team via telephone 01604 537900 or via email sales@jackstonehouse.com. Once notified our customer service team will then provide you with a full refund.
Can someone collect my order on my behalf?
Yes, we’re happy for someone else to collect your order on your behalf. Please note that the person collecting the order must present the email confirmation and order number.
Are any products not available for click & collect?
Unfortunately, we are unable to offer click and collect on any of our drop shipped items as these are sent directly from our supplier. If you are unsure on what items are drop shipped, please take a look at the items product details as all descriptions will state if they’re a drop shipped item.
Will I get notified when my order is ready to collect?
Once your item has been dropped into our Electric Life Store you will get sent a 'Ready To Collect' email. Please note if you order before 12pm you order will be ready same day from 3pm, or if you order after 12pm your order will be ready the following day from 9am.
Have another enquiry?
If you have any further questions on our Click and Collect service don’t hesitate to contact our customer service team:
Telephone: 01604 537900
Email: sales@jackstonehouse.com
We are open:
Monday - Friday: 9.30am - 5pm
Saturday - Sunday: Closed
Telephone hours:
Monday - Thursday: 9.30am - 4pm
Friday: 9:30am - 2pm
Saturday - Sunday: Closed
Please ensure that when collecting your order you arrive in a suitable vehicle that will fit the suitable size of your order.