Delivery
Postcode restrictions: Please note the following postcodes our couriers may struggle to deliver to and are currently blocked at checkout. Please contact our customer service team to discuss whether we have some alternative delivery options with additional costs that may allow us to delivery to your postcode.
BT / GY / JE / HS / IM / ZE / HS / KA27-29 / PA20 / PA28 PA41-80 / KW15-17 / PH42-44 / KA27-29 /PO30-41
Jack Stonehouse is pleased to deliver to UK Mainland customers as well as offer standard and express delivery options (UK Mainland only, orders placed on a working day). For detailed delivery info on a specific product, please feel free to talk with our dedicated customer service team.
Please note that orders for express delivery must be placed before midday on a working day for same-day dispatch. Any orders placed after the midday cut-off, on a bank holiday or a weekend will be dispatched on the next available working day.
Free Delivery On Orders Over £75*
Expected Standard Delivery Times
UK Mainland: 2-7 working days
Expected Express Delivery Times
Express Delivery is not available on our larger/heavy products over 1.2m length /15kg weight
UK Mainland: 1-2 working days (order before midday for same day dispatch)
*Excludes weekends and bank holidays
Delivery Cost’s Table
Couriers
The delivery company used varies according to the size and weight of your item(s). Jack Stonehouse currently works with FedEx, XDP and AIT for 2-man deliveries.
Flat Pack Products
Please note that some of our products are flat pack, and some are already assembled. Please refer to the product descriptions for more information.
Delays
Whilst we work as hard as possible to deliver your order within the provided timeframes, sometimes delays are unavoidable as a result of conditions outside of our control or during peak periods.
Tracking Your Order
For specific delivery details on a particular product or for tracking info on your order, please get in touch with our friendly customer service department who will be happy to assist further.
Texting Number
Please note we now require you to provide us with a mobile number in the 'Texting Number' box at checkout as our couriers will contact you through text messages to inform you about your delivery. Please do not input a landline number.
Checking Your Order
At point of delivery, we kindly request that you please check your order for any signs of damage - even if you do not intend to use your item immediately - at which time you can sign for as damaged with the courier or reject the delivery. Please report any damages to our customer service team. Any claims for damages or discrepancies much be submitted within 3 days of receipt of your goods.
Redelivery / Missed delivery?
We kindly ask that at checkout you provide all of the correct and completed delivery details. When your item is out for delivery you will receive a text notification from the two-man delivery service. Please note it is important to ensure yourself or a family member is in to accept this delivery. Should our two-man service fail to deliver and then require a redelivery, could incur in additional delivery charges.
Drop shipping
All drop ship products will be shipped directly from our supplier. This delivery is expected to take between 2 - 3 working days. If you have any queries on drop shipping please contact our customer service team.
CONTACT INFORMATION
Contact telephone: 01604 537900
Contact email: sales@jackstonehouse.com
We are open:
Monday - Friday: 9.30am - 5pm
Saturday - Sunday: Closed
Telephone hours:
Monday - Thursday: 9.30am - 4pm
Friday: 9:30am - 2pm
Saturday - Sunday: Closed
Bank Holidays - Please note over the bank holiday periods it may take us longer to respond to your enquiry as we are closed.