How do I return an unwanted item?

To arrange for your unwanted item to be returned to us, please kindly email us at sales@jackstonehouse.com with your details and whether you would like a refund, exchange or replacement.

Please note that you are liable for any transportation costs incurred to return your item(s). Please ensure that you request proof of postage from your chosen courier and notify us of your return tracking information via email.

Your item should be returned to us in its original condition and packaging - please check that all instructions and fixings for your item are included with your return. This is also applicable to products that arrive in multiple boxes.

Please be aware that we do not refund the original postage costs on any items that are returned as unwanted.

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