UK and European Delivery

Our hardworking warehouse team collaborate with dedicated courier services to deliver your order as carefully and efficiently as possible. Items are dispatched Monday to Friday.

Jack Stonehouse is pleased to deliver to UK Mainland and European customers as well as offer standard and next day options (UK Mainland only). If you have any queries on delivery rates or timescales for a particular product, please don’t hesitate to speak with our knowledgeable customer service team.

 

Expected Standard Delivery Times

UK Mainland - 2-5 working days

Europe - 3-7 working days

 

Couriers

Yodel - Delivers our smaller packages and products

XDP – Handles our bigger and more complex orders

DPD – Looks after our overseas deliveries

 

Delays

Whilst we work as hard as possible to deliver your order within the provided timeframes, sometimes delays are unavoidable as a result of conditions outside of our control or during peak periods.

 

Tracking Your Order

For specific delivery details on a particular product or for tracking info on your order, please get in touch with our friendly customer service department who will be happy to assist further. The team are available on 01604 537900 from Mon-Fri 9am-5pm.

 

Checking Your Order

At point of delivery we kindly request that you please check your order for any signs of damage - even if you do not intend to use your item immediately - at which time you can sign for as damaged with the courier or reject the delivery. Please report any damages to our customer service team by calling on 01604 537900 or by completing our online contact form.

Any claims for damages or discrepancies much be submitted within 3 days of receipt of your goods.



UK Mainland Delivery Rates

Please refer to our European Delivery page for shipping rates to Europe.

delivery type shipping rate time of delivery
Standard £5.95 2-5 days
Next day - must order before midday £9.95 next day