CUSTOMER NOTICE - Due to high order volumes we are unable to offer express delivery at this time. We thank you for your understanding.
Our hardworking warehouse team collaborate with dedicated courier services to deliver your order as carefully and efficiently as possible. Items are dispatched on weekdays.
Jack Stonehouse is pleased to deliver to UK Mainland and European customers as well as offer standard and next day options (UK Mainland only, orders placed on a working day).
Please note that orders placed on a weekend or bank holiday will be processed on the next working day and then dispatched according to your chosen delivery method.
If you have any queries on delivery rates or timescales for a particular product, please don’t hesitate to speak with our knowledgeable customer service team.
Please note that orders for express delivery must be placed before midday on a working day for same-day dispatch. Any orders placed after the midday cut-off will be dispatched on the next available working day.
Please be aware that delivery to the Scottish Highlands and Ireland can take an extra couple of days, therefore we advise that you do not choose express delivery as our couriers are unable to deliver within a next working day timescale to these locations.
Expected Standard Delivery Times
UK Mainland - 2-5 working days
Europe - 3-7 working days
Yodel - Delivers our smaller packages and products
XDP – Handles our bigger and more complex orders
DPD – Looks after our overseas deliveries
Whilst we work as hard as possible to deliver your order within the provided timeframes, sometimes delays are unavoidable as a result of conditions outside of our control or during peak periods.
Tracking Your Order
For specific delivery details on a particular product or for tracking info on your order, please get in touch with our friendly customer service department who will be happy to assist further. The team are available on 01604 537900 from Mon-Fri 9am-5pm.
Checking Your Order
At point of delivery we kindly request that you please check your order for any signs of damage - even if you do not intend to use your item immediately - at which time you can sign for as damaged with the courier or reject the delivery. Please report any damages to our customer service team by calling on 01604 537900 or by completing our online contact form.
Any claims for damages or discrepancies much be submitted within 3 days of receipt of your goods.
UK Mainland Delivery Rates
Please refer to our European Delivery page for shipping rates to Europe.
|delivery type||shipping rate||time of delivery|
|Next day - must order before midday on a working day*||£9.95||next day|
*please note that any express delivery orders placed after the midday cut-off will be dispatched on the next available working day