PURE Free Step Electric Hybrid Bike

Key features:

• Relaxed, upright position for comfortable riding
• Up to 28 miles / 45km tested assisted range, perfect for urban commuting and leisure riding
• 250W rear wheel hub motor system with three assistance settings (15, 20 and 25km/h cut-offs)
• 6-hour charge time, 80% charge in just 4.5 hours
• Rack-mounted battery
• 7-speed Shimano Tourney™️ gearing for easy hill climbing
• Special stylish white finish with tan coloured saddle and handlebar grips
• Matching tan coloured front basket for convenient item carrying
• Intuitive handlebar-mounted control unit
• Sturdy Pure Free City steel frame
• Fitted with mudguards and chainguard for protection from road spray and oil marks
• CST 38mm tyres for all-weather grip
• One year warranty against manufacturers defects
• Weighs approximately 23kg

Pure Free Step gives you comfort, style and power all in one, with a suite of thoughtfully designed accessories. Including mud and chain guards, pannier rack, kickstand, integrated lights and a stylish front basket. Its 250W rear hub motor combined with up to 28 mile / 45km range takes the effort out of riding. No need to break a sweat. 

City-chic meets pure power. Pure Free Step is a low-maintenance, high-quality e-bike. Feel supported by its comfortable upright design, 45km assisted range and 7-speed gearing for easy hill-climbs. Complete with a full suite of accessories – from mudguards to a stylish front basket – to make every ride both easy and enjoyable. 

A classical yet modern design - Pure Free Step features a chic, stylish design that looks amazing in any setting. Taking its cues from traditional Dutch-style step-through e-bikes, it features a striking white paint finish with tan-coloured touchpoints - a classically cool combination. 

Style meets utility - Looking good doesn't mean sacrificing everyday usefulness. With a basket for day-to-day items and errands, plus the capacity for panniers for added carrying capacity, Free Step makes trips into town an easy pleasure, with all the freedom and ease of access you could want. 

An easy ride, every day - Pure Free Step makes everyday bike riding easy. A step-through frame makes for easy mounting and dismounting each time you ride, while it's designed to provide predictable handling for a safer ride in a busy urban world - backed by its powerful motor. 

The most comfortable ride - When you ride, we want you to feel as good as you look. Pure Free Step features a relaxed ride position coupled with ergonomic grips that minimise hand pressure, and a premium Selle Royal saddle for a comfortable place to sit. 

Dressed to impress - Pure Free Step is the most comprehensively accessorised e-bike in the Pure range. With mudguards and a chain guard to keep you clean, built-in lights, kickstand, pannier rack and front basket, Free Step is ready for anything in an urban environment. 

Ready for life’s journeys - With a 313Wh capacity, rack-mounted battery, Pure Free Step can deliver an assisted range of up to 28mi / 45km. Recharging is easy, with the battery left in place or removed for added security when parked up, fully charging in 6 hours from empty, and up to 80% in just 4.5 hours. 

Powered for an effortless ride - Pure Free Step provides effortless pedal assistance everywhere – away from the lights, up hills and when you’re cruising along fully loaded. Whichever power setting you choose, it provides maximum assistance from your first pedal stroke. 

See and be seen - Pure Free Step features built-in powerful LED lights. Easily switched on and off via the handlebar and powered by the on-board battery, the front light shines a path ahead, while the rear light improves rearward visibility to other road users. 

Always in control - Pure Free Step is designed to put you in control of your ride. High-quality CST 38mm tyres provide excellent grip, with a tread pattern that’s ideal for ever-changing road conditions, while the ride position also produces a confident, smooth ride. 

One-year warranty - A Pure Free City's frame and fork are covered by a one-year manufacturer's warranty for your peace of mind. Meanwhile, the components are all protected by a one-year guarantee against manufacturing defects too.

DELIVERY INFORMATION 

Please note our Express delivery is not available for the following postcodes: DG, TD, TR, PL, LD, LL30-78, SA 32-73, SY14-25, HR2-6

Please note unfortunately we do not deliver to the following postcodes:

GY, JE, ZE, HS, KW, IM, BT, AB, DD1-7, DD8-11, FK18-21, G84, IV, KA27-28, PA, PH, PO30-41, TR21-25, EIRE

We also do not deliver to the Isle Of Wight

Jack Stonehouse is pleased to deliver to UK Mainland, Scottish Highlands and Northern Ireland customers as well as offer standard and express delivery options (UK Mainland only, orders placed on a working day). For detailed delivery info on a specific product, please feel free to talk with our dedicated customer service team.

Please note that orders for express delivery must be placed before midday on a working day for same-day dispatch. Any orders placed after the midday cut-off, on a bank holiday or a weekend will be dispatched on the next available working day. 

Expected Standard Delivery Times

UK Mainland - 2-5 working days   

Pro Rider Riser Recliners - 48 hour delivery (UK Mainland)

Expected Express Delivery Times

UK Mainland - 1-2 working days (order before midday for same day dispatch) 

*Excludes weekends and bank holidays

Please note Express Delivery is not available on our Riser Recliner Chairs

Delivery Cost’s Table

Zone 1 Postcodes:

CA1-6,CA10-11,CB,CF,CH,CM,CO,CR,CT,CV,CW,DA,DE,DH,DL,DN,DT,DY,E,EC,EN,EX,

FY,GL,GU,HA,HD,HG,HP,HR,HU,HX,IG,IP,KT,L,LA,LD,LE,LL,LL35-36,LN,LS,LU,M,ME,

MK,N,NE,NG,NN,NP,NR,NW,OL,OX,PE, PL,PO1-24,PR,RG,RH,RM,S,SA,SA19-48,

SA61-63,SA64-65,SA66-73,SE,SG,SK,SL,SM,SN,SO,SP,SR,SS,ST,SW,SY1-16,

SY17-20,SY21-22,SY23,SY24,SY25,TA,TF,TN,TQ,TR1-20,TR26-27,TS,TW,UB,W,WA,WC,WD,WF,WN,WR,WS,WV,YO

Zone 2 Postcodes:

DG1-3,DG4-16,EH,G1 – 83,KA1-26,KA29-30,ML,TD

Zone 3 Postcodes:

FK1-17,KY,PA1-19

Couriers

The delivery company used varies according to the size/weight of your item(s).

We currently deliver using the following couriers: Royal Mail, Hermes, Yodel, XDP, and DPD.

Delays

Whilst we work as hard as possible to deliver your order within the provided timeframes, sometimes delays are unavoidable as a result of conditions outside of our control or during peak periods.

Tracking Your Order

For specific delivery details on a particular product or for tracking info on your order, please get in touch with our friendly customer service department who will be happy to assist further.

Checking Your Order

At point of delivery, we kindly request that you please check your order for any signs of damage - even if you do not intend to use your item immediately - at which time you can sign for as damaged with the courier or reject the delivery. Please report any damages to our customer service team.

Any claims for damages or discrepancies much be submitted within 3 days of receipt of your goods.

Drop shipping 

All Greenhurst products will be drop shipped directly from our supplier. This delivery is expected to take between 2 - 3 working days. If you have any queries on drop shipping please contact our customer service team. 

RETURNS INFORMATION

Please note if an unwanted item is not returned to us in its original packaging and condition, we reserve the right to withhold part or all of a refund.

Please also note that should you wish to return your aircon unit that it needs to be repackaged back in it's original packaging and due to the item being a hazardous good will occur a carriage fee of £30. 

When to return?

Changed your mind about your order? Not a problem – simply let us know within 14 days of receipt of your goods that you wish to return your unwanted goods. You then have a further 14 days to return the item(s) to us. Information regarding the return of damaged goods can be found at the bottom of this returns policy. Please be aware that we will need to inspect and approve a return before issuing any refunds.

How to return?

We kindly request that you put your returns request in writing to us and state whether you would like a refund, exchange, or replacement. If you have purchased your item via our website, please inform us of your request via email at sales@jackstonehouse.com. If you have purchased your item via a third party sales channel such as eBay or Amazon, please inform us of your request via the respective third party chat/email.

Please note that you are liable for any transportation costs incurred to return your item(s).

Please be aware that any unwanted goods should be returned to us unused, in their original packaging, and in the condition in which you received them. Please check that all instructions and fixings for your item are included with your return.

If your order comes in multiple boxes, please ensure that all parts are returned to us in their original packing and in their original received condition.

Please ensure that you also request proof of postage from your chosen courier and notify us of your return tracking information at sales@jackstonehouse.com.

If you have any questions about returning goods, please don’t hesitate to get in touch with our friendly customer service team.

REFUNDS INFORMATION

Getting a refund

The team processes the refund to your original method of payment within 3-5 working days of confirming that we have received your item(s). The return of the funds into your account is then dependant on the end processor, e.g., your bank, PayPal, Amazon Pay, etc.

For items that are returned to us as unwanted, we will refund the original paid price of the item itself only - the delivery charge is not included in your refund.

If you have requested a replacement or exchange of your goods, this will be sent out once we have received and approved your return.

We reserve the right to withhold part or all of a refund should any unwanted goods not be returned to us in their original condition. A re-stocking fee may also apply.

If you would like an update on the status of your refund, exchange or replacement please contact our team.

Returning faulty products?

All items should be checked upon delivery, even if you are not planning on using your item straight away. Although we strive to ensure that all of our products are carefully packaged and delivered to our customers, unfortunately there may be rare occasions when an item arrives faulty or damaged.

In the event of receiving a faulty item, we please ask that you either:

Reject the item upon delivery

OR

Sign for the item as damaged and then forward on details of the issue plus any supporting images within 3 working days to sales@jackstonehouse.com

Please be aware that we cannot accept damaged claims after 3 working days of receipt of the order.

Any replacements for items that have been agreed upon by our team as faulty/damaged will be sent to you free of postage charges.

CONTACT INFORMATION

Contact telephone: 01604 537900

Contact email: sales@jackstonehouse.com

We are open:

Monday - 9am to 5pm

Tuesday to Friday - 9am to 3pm

Thanks to our SSL certification, you can browse our website confidently without worrying about your information not being securely stored. Once you have found your ideal product, you can place your order using the below payment methods:

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