Jack Stonehouse Airwave® Party Tent, 9x3

Make your event extra special with this 9x3 party tent. A great space for entertaining, the tent `sitebuilder_3546_overlay`.`offers` an alternative socialising area for your guests as well as somewhere to seek shelter in the event of light rain. 

Key Features:

• Six church style windows make the most of the natural light
• Two full length zippers create a handy roll up door
• Eight attachable side panels allow you to adapt your tent to the weather
• Powder coated steel tube frame with nylon connectors
• Extendable tapered pole flaps hide poles and reduce wind gaps
• Water resistant canopy to protect your guests from drizzle
• One year warranty on manufacturing faults
• Designed for short term use
• Suitable for use on both hard and soft surfaces
• Lightweight packaging
• Coloured canopy and sides for a classic sleek look
• Includes three WindBars for extra frame durability
• Very spacious – ideal for larger sized events

You’ve spent so much time organising your outdoor event so why let a little bit of drizzle stop the party? With this 9x3 party tent, the fun can keep on going. Spacious and expansive, there’s enough room to keep all of your guests protected from cold wind, miserable rain, and sweltering sun.

The side panels can easily be attached and removed via handy Velcro tabs, giving you the choice of having sides or no sides on your party tent depending on your preference. The Velcro tabs make the sides quick to attach so that, in the event of unruly weather, you can swiftly set up a safe shelter for your guests.

Simple to assemble, you and your friends won’t have to spend too long setting up this party tent. Just join up the poles and nylon connectors to form the frame, cover with the canopy, secure to the ground, and your tent is ready.

Please ensure this shelter is strongly secured and not left unattended. Please do not leave the tent up overnight or throughout extreme weather conditions. We cannot be held responsible for any damage that occurs due to long term/overnight use or adverse weather.

DELIVERY INFORMATION 

Jack Stonehouse is pleased to deliver to UK Mainland, Scottish Highlands and Northern Ireland customers as well as offer standard and express delivery options (UK Mainland only, orders placed on a working day). For detailed delivery info on a specific product, please feel free to talk with our dedicated customer service team.

Please note that orders for express delivery must be placed before midday on a working day for same-day dispatch. Any orders placed after the midday cut-off, on a bank holiday or a weekend will be dispatched on the next available working day. 

*Please be aware that delivery to the Scottish Highlands and Northern Ireland can take an extra couple of days, therefore we advise that you do not choose express delivery as our couriers are unable to deliver within an express working day timescale to these locations.*

Expected Standard Delivery Times

UK Mainland - 2-5 working days     

Expected Express Delivery Times

UK Mainland - 1-2 working days (order before midday for same day dispatch) 

*Excludes weekends and bank holidays

Delivery Cost’s Table

Couriers

The delivery company used varies according to the size/weight of your item(s).

We currently deliver using the following couriers: Royal Mail, Hermes, Yodel, XDP, and DPD.

Delays

Whilst we work as hard as possible to deliver your order within the provided timeframes, sometimes delays are unavoidable as a result of conditions outside of our control or during peak periods.

Tracking Your Order

For specific delivery details on a particular product or for tracking info on your order, please get in touch with our friendly customer service department who will be happy to assist further.

Checking Your Order

At point of delivery, we kindly request that you please check your order for any signs of damage - even if you do not intend to use your item immediately - at which time you can sign for as damaged with the courier or reject the delivery. Please report any damages to our customer service team.

Any claims for damages or discrepancies much be submitted within 3 days of receipt of your goods.

Drop shipping 

All Greenhurst products will be drop shipped directly from our supplier. This delivery is expected to take between 2 - 3 working days. If you have any queries on drop shipping please contact our customer service team. 

RETURNS INFORMATION

When to return?

Changed your mind about your order? Not a problem – simply let us know within 14 days of receipt of your goods that you wish to return your unwanted goods. You then have a further 14 days to return the item(s) to us. Information regarding the return of damaged goods can be found at the bottom of this returns policy. Please be aware that we will need to inspect and approve a return before issuing any refunds.

How to return?

We kindly request that you put your returns request in writing to us and state whether you would like a refund, exchange, or replacement. If you have purchased your item via our website, please inform us of your request via email at sales@jackstonehouse.com. If you have purchased your item via a third party sales channel such as eBay or Amazon, please inform us of your request via the respective third party chat/email.

Please note that you are liable for any transportation costs incurred to return your item(s).

Please be aware that any unwanted goods should be returned to us unused, in their original packaging, and in the condition in which you received them. Please check that all instructions and fixings for your item are included with your return.

If your order comes in multiple boxes, please ensure that all parts are returned to us in their original packing and in their original received condition.

Please ensure that you also request proof of postage from your chosen courier and notify us of your return tracking information at sales@jackstonehouse.com.

If you have any questions about returning goods, please don’t hesitate to get in touch with our friendly customer service team.

REFUNDS INFORMATION

Getting a refund

The team processes the refund to your original method of payment within 3-5 working days of confirming that we have received your item(s). The return of the funds into your account is then dependant on the end processor, e.g., your bank, PayPal, Amazon Pay, etc.

For items that are returned to us as unwanted, we will refund the original paid price of the item itself only - the delivery charge is not included in your refund.

If you have requested a replacement or exchange of your goods, this will be sent out once we have received and approved your return.

We reserve the right to withhold part or all of a refund should any unwanted goods not be returned to us in their original condition. A re-stocking fee may also apply.

If you would like an update on the status of your refund, exchange or replacement please contact our team.

Returning faulty products?

All items should be checked upon delivery, even if you are not planning on using your item straight away. Although we strive to ensure that all of our products are carefully packaged and delivered to our customers, unfortunately there may be rare occasions when an item arrives faulty or damaged.

In the event of receiving a faulty item, we please ask that you either:

Reject the item upon delivery

OR

Sign for the item as damaged and then forward on details of the issue plus any supporting images within 3 working days to sales@jackstonehouse.com

Please be aware that we cannot accept damaged claims after 3 working days of receipt of the order.

Any replacements for items that have been agreed upon by our team as faulty/damaged will be sent to you free of postage charges.

CONTACT INFORMATION

Contact telephone: 01604 537900

Contact email: sales@jackstonehouse.com

We are open:

Monday - 9am to 5pm

Tuesday to Friday - 9am to 3pm

Thanks to our SSL certification, you can browse our website confidently without worrying about your information not being securely stored. Once you have found your ideal product, you can place your order using the below payment methods:

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Amazon Pay

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