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Unused Return

12000BTU Portable Air Conditioning Unit - Unused Return

  • Now £180.00
Item out of Stock   |   Usually dispatched within 24 hours
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Delivery Options Standard and Express Delivery options are available (Delivery from £2.99)
Hassle Free Returns T&C's apply. See our Delivery & Returns page to learn more

Please note this is a return item that has been unused. This product may have minor packaging damages but is in full working order. We offer  6 month warranty on all unused return and ex-display products. 

Create a cool and relaxing environment for your home with this superb air conditioner. Beating the heat has never been so easy than with this must-have device, offering convenient air conditioning with fan and dehumidifier functionality without the need for installation. 

 

Key Features:

  • Portable and quiet air conditioner with dehumidifier and fan functions
  • Cools and circulates the surrounding air to create a refreshing living space
  • Offers superb cooling without requiring installation in your home
  • 12000BTU provides a cooling area of 18 to 26m2
  • Powerful enough to cool larger bedrooms and living rooms
  • Dehumidifier function removes excess moisture from air, ideal for allergy sufferers and preventing the growth of bacteria and mould
  • Effortless movement from room to room via four castor wheels
  • Quiet operation with a decibel rating of just 52dB to 65dB
  • Includes 1.5m exhaust hose and window plate seal for continuous ventilation
  • Energy efficient device with a Class A energy rating
  • Adjust settings from your seat via remote control
  • 24 hour timer feature allows you to automatically program on and off
  • Electronic touch screen
  • Water full indicator alerts you when the tank is at capacity
  • Oscillating louvers - the blades move up and down and release cold air 

 

The portable unit is mounted on four castor wheels for quick and easy movement all around the house. This particular air conditioner boasts a low decibel rating of just 52-65dB to ensure quiet operation at all times, perfect for when you want cool and undisturbed sleep.  A handy 24 hour timer allows you to pre-set your unit to turn on and off automatically, ideal for energy saving and arriving home to a cool space.

 

How do I know what size air conditioner I need?

You can estimate what BTU is required by multiplying the foot dimensions of your space by five.

For example, an 18 x 12 x 8ft room: 18 x 12 x 8 x 5 = 9000BTU

 

Note: Window plate only suitable for sliding doors or windows, optional drainage pipe not included. 

 

Need more information? Click our manual here: /downloads/645e0f3e43c226559000-12000.pdf

Contact us with any questions you have about this product

DELIVERY INFORMATION 


Please note our Express delivery is not available for the following postcodes: DG, TD, TR, PL, LD, LL30-78, SA 32-73, SY14-25, HR2-6

Please note unfortunately we do not deliver to the following postcodes:

GY, JE, ZE, HS, KW, IM, BT, AB, DD1-7, DD8-11, FK18-21, G84, IV, KA27-28, PA, PH, PO30-41, TR21-25, EIRE

We also do not deliver to the Isle Of Wight


Jack Stonehouse is pleased to deliver to UK Mainland, Scottish Highlands and Northern Ireland customers as well as offer standard and express delivery options (UK Mainland only, orders placed on a working day). For detailed delivery info on a specific product, please feel free to talk with our dedicated customer service team.

Please note that orders for express delivery must be placed before midday on a working day for same-day dispatch. Any orders placed after the midday cut-off, on a bank holiday or a weekend will be dispatched on the next available working day. 

 

Expected Standard Delivery Times

UK Mainland - 2-5 working days   

Pro Rider Riser Recliners - 48 hour delivery (UK Mainland)

 

Expected Express Delivery Times

UK Mainland - 1-2 working days (order before midday for same day dispatch) 

*Excludes weekends and bank holidays

Please note Express Delivery is not available on our Riser Recliner Chairs


Delivery Cost’s Table

Basket Value

Delivery Rate

Delivery Type

£0 - £29.99

£2.99

Standard Delivery

£30 - £69.99

£3.99

Standard Delivery

£70 - £99.99

£5.99

Standard Delivery

£100 +

FREE

Standard Delivery

£0 +

£8.95

Express Delivery

 

 

Product

Zone 1 Charges

Zone 2 Charges

Zone 3 Charges

Riser Recliners

 £46.00 - £100.00

 £61.00 - £115.00

 £66.00 - £120.00


Zone 1 Postcodes:

CA1-6,CA10-11,CB,CF,CH,CM,CO,CR,CT,CV,CW,DA,DE,DH,DL,DN,DT,DY,E,EC,EN,EX,

FY,GL,GU,HA,HD,HG,HP,HR,HU,HX,IG,IP,KT,L,LA,LD,LE,LL,LL35-36,LN,LS,LU,M,ME,

MK,N,NE,NG,NN,NP,NR,NW,OL,OX,PE, PL,PO1-24,PR,RG,RH,RM,S,SA,SA19-48,

SA61-63,SA64-65,SA66-73,SE,SG,SK,SL,SM,SN,SO,SP,SR,SS,ST,SW,SY1-16,

SY17-20,SY21-22,SY23,SY24,SY25,TA,TF,TN,TQ,TR1-20,TR26-27,TS,TW,UB,W,WA,WC,WD,WF,WN,WR,WS,WV,YO


Zone 2 Postcodes:

DG1-3,DG4-16,EH,G1 – 83,KA1-26,KA29-30,ML,TD


Zone 3 Postcodes:

 

FK1-17,KY,PA1-19


Couriers

The delivery company used varies according to the size/weight of your item(s).

We currently deliver using the following couriers: Royal Mail, Hermes, Yodel, XDP, and DPD.

 

Delays

Whilst we work as hard as possible to deliver your order within the provided timeframes, sometimes delays are unavoidable as a result of conditions outside of our control or during peak periods.

 

Tracking Your Order

For specific delivery details on a particular product or for tracking info on your order, please get in touch with our friendly customer service department who will be happy to assist further.

 

Checking Your Order

At point of delivery, we kindly request that you please check your order for any signs of damage - even if you do not intend to use your item immediately - at which time you can sign for as damaged with the courier or reject the delivery. Please report any damages to our customer service team.

Any claims for damages or discrepancies much be submitted within 3 days of receipt of your goods.


Drop shipping 


All Greenhurst products will be drop shipped directly from our supplier. This delivery is expected to take between 2 - 3 working days. If you have any queries on drop shipping please contact our customer service team. 

 

RETURNS INFORMATION

Please note if an unwanted item is not returned to us in its original packaging and condition, we reserve the right to withhold part or all of a refund.


Please also note that should you wish to return your aircon unit that it needs to be repackaged back in it's original packaging and due to the item being a hazardous good will occur a carriage fee of £30. 


When to return?

Changed your mind about your order? Not a problem – simply let us know within 14 days of receipt of your goods that you wish to return your unwanted goods. You then have a further 14 days to return the item(s) to us. Information regarding the return of damaged goods can be found at the bottom of this returns policy. Please be aware that we will need to inspect and approve a return before issuing any refunds.

 

How to return?

We kindly request that you put your returns request in writing to us and state whether you would like a refund, exchange, or replacement. If you have purchased your item via our website, please inform us of your request via email at sales@jackstonehouse.com. If you have purchased your item via a third party sales channel such as eBay or Amazon, please inform us of your request via the respective third party chat/email.

Please note that you are liable for any transportation costs incurred to return your item(s).

Please be aware that any unwanted goods should be returned to us unused, in their original packaging, and in the condition in which you received them. Please check that all instructions and fixings for your item are included with your return.

If your order comes in multiple boxes, please ensure that all parts are returned to us in their original packing and in their original received condition.

Please ensure that you also request proof of postage from your chosen courier and notify us of your return tracking information at sales@jackstonehouse.com.

If you have any questions about returning goods, please don’t hesitate to get in touch with our friendly customer service team.

 

REFUNDS INFORMATION

 

Getting a refund

The team processes the refund to your original method of payment within 3-5 working days of confirming that we have received your item(s). The return of the funds into your account is then dependant on the end processor, e.g., your bank, PayPal, Amazon Pay, etc.

For items that are returned to us as unwanted, we will refund the original paid price of the item itself only - the delivery charge is not included in your refund.

If you have requested a replacement or exchange of your goods, this will be sent out once we have received and approved your return.

We reserve the right to withhold part or all of a refund should any unwanted goods not be returned to us in their original condition. A re-stocking fee may also apply.

If you would like an update on the status of your refund, exchange or replacement please contact our team.

 

Returning faulty products?

All items should be checked upon delivery, even if you are not planning on using your item straight away. Although we strive to ensure that all of our products are carefully packaged and delivered to our customers, unfortunately there may be rare occasions when an item arrives faulty or damaged.

In the event of receiving a faulty item, we please ask that you either:

Reject the item upon delivery

OR

Sign for the item as damaged and then forward on details of the issue plus any supporting images within 3 working days to sales@jackstonehouse.com

Please be aware that we cannot accept damaged claims after 3 working days of receipt of the order.

Any replacements for items that have been agreed upon by our team as faulty/damaged will be sent to you free of postage charges.

 

CONTACT INFORMATION

Contact telephone: 01604 537900

Contact email: sales@jackstonehouse.com


We are open:

Monday - 9am to 5pm

Tuesday to Friday - 9am to 3pm

Thanks to our SSL certification, you can browse our website confidently without worrying about your information not being securely stored. Once you have found your ideal product, you can place your order using the below payment methods:

 

Paypal

Mastercard

Visa

Amazon Pay

Klarna

Apple Pay

Google Pay

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